Delete your TicketZapper account

Request account deletion

To delete your TicketZapper account, send us a request. We will confirm it is you, then delete your sign-in and the personal information we are not required to keep. Records we must keep by law, such as trust account, invoice, payment and case records, are retained for the required period and then deleted.

How to send a request

• In the TicketZapper app: open Help (on Android, Contact Us in the menu) and choose Request account deletion.
• Or e-mail savepoints@ticketzapper.com with the subject "Account deletion request", from the e-mail address on your TicketZapper account.

What happens next

• We reply to the e-mail address on your account to confirm the request comes from you.
• Once you confirm, we close your sign-in and delete the information listed below.
• If you have an open case or a balance held in trust, we complete the deletion when that matter is closed.

What we delete

Your sign-in account; your profile and contact preferences (name, e-mail address, phone number); your device and notification registrations; and photos or documents you uploaded that are not part of a case file.

What we keep

Records we must keep by law — trust account, invoice, payment and case records, including the name and contact details recorded on them — for the period the law requires, then we delete them.

Questions

See our Privacy Policy, or e-mail us at savepoints@ticketzapper.com.